SHIPPING & RETURNS
All orders on Madrid's HairCare are shipped via UPS or USPS, regardless of where you order in the continental United States. All orders must be placed by 11:59 PM MST to start processing on next day. Processing time usually takes 1 business day and orders will arrive within 7 - 10 days from when the order is processed. Delivery times are based on orders placed between Monday – Friday.
RETURN & EXCHANGE POLICY
Most items that were purchased within 30 days of delivery are eligible for a return and refund. Contact the sales department at with your reason for return and state whether you would like a refund or another item sent out and we will issue you a return label. Please ensure the item is properly repackaged for the shipment back to our facility. If you only wish to have a new product sent out then it will leave the same day as the request. If the reason is for a refund, the refund will be processed once the item is returned to our facility.