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SHIPPING & RETURNS

SHIPPING POLICY

All orders on Madrid's HairCare are shipped via UPS or USPS, regardless of where you order in the continental United States. All orders must be placed by 11:59 PM MST to start processing on next day. Processing time usually takes 1 business day and orders will arrive within 7 - 10 days from when the order is processed. Delivery times are based on orders placed between Monday – Friday.

​​RETURN & EXCHANGE POLICY​

Most items that were purchased within 30 days of delivery are eligible for a return and refund. Contact the sales department at madridintl@sbcglobal.net with your reason for return and state whether you would like a refund or another item sent out and we will issue you a return label. Please ensure the item is properly repackaged for the shipment back to our facility. If you only wish to have a new product sent out then it will leave the same day as the request. If the reason is for a refund, the refund will be processed once the item is returned to our facility.